
Ok, so its Orla Thornton here! I must apologise for my gap since this and the last post! The last time I posted, we spoke about Twitter, the new social networking phenomenon that everyone is raving about at the minute.
I had mentioned that I was going to ask my class of mature students at
AIT who was using it. So, the results. Out of a class of 25 only 1 person was using it, and that was just to see what all of the talk was about! So is it really the new must have tool that we, as
business owners should all be using?
Well the frank answer is that it all depends on what you put into it and what you want to get out of it. You have to ask yourself, what are my reasons for starting a Twitter site for my business, what do I want to achieve? Do I want to increase my sales or to I want to engage with my consumer?
So how can you use Twitter for your business. Here is a quick snapshot look into the Twitter trends and terms you need to know.
Celebrity Twitter StreamsWhile Twitter is primarily used as a self-promotional tool, a large part of the service's appeal is the voyeurism it offers. Through Twitter, celebrities are taking PR initiatives into their own hands, using their tweets to directly reach out to their fans who love following their favorite public figures with such intimacy. Of course there is always the chance you're following a fake, but the blog Valebrity verifies the genuine high-profile users.
Twitter BrandingWant to check out how the competition is using Twitter? A new directory of tweeting brands, Twitter Tracker, compiles real-time updates from companies using the service, such as Whole Foods, JetBlue, and Starbucks.
TweetUps: A TweetUp is an impromptu gathering of fellow Twitter users, many of whom have previously never met in person. These events are usually publicized in the feed of a Twitter user who has an exceptionally large number of followers.
Twitter SlangMuch of the Twitter lexicon originates in gaming terms, like pwned (which we wrote about in New Slang, w00t (it's like a cheer - woot woot! But those "o"s are zeros!), and FTW (for the win), all of which users often use to punctuate their tweets (e.g., "@twitterfriend I just dominated that run. W00t!").
HashtagsA commonly used character of the 140 permitted in each tweet is the number sign, or the "hashtag." A hashtag is placed before a word in a tweet so that it can be tracked as a trend - Twitter trends change almost daily. For example, when candy company Skittles recently incorporated Twitter users into its online marketing, under the Trend dropdown menu on the Twitter homepage, #skittles was listed. Noted fantasy author Neil Gaiman has a large Twitter following, and after he tweeted about his 33,333rd fan ushering in the "Armageddon," within hours, Armageddon was one of the highest ranking trends. The power of Twitter!
So are you still confused? Look at the following corporate twitter accounts worth following and their case studies might explain it in real practical terms for you.
Corporate Twitter Accounts Worth Following @ Palm Inc - Palm has taken the inventive step of using Twitter to break news to its customer base. It also uses the account to respond to customer queries.
@ Dell Outlet - Dell's Outlet twitter feed has more than 100,000 followers, and rightly so. It lets users know about incredible and often very brief deals. Not a bad idea when you have stock you need to get rid of fast in these times!
@ Starbucks - Starbucks uses its account to receive customer feedback, give information about new products and quickly answers questions.
@ Southwest Ait - Southwest Airlines, an American airline answers a customers questions and gives a glimpse into the lives of Southwest Employees.
There are million more examples that I could point out to you but take a look yourself and you wont loose anything if you try it out. However make sure you have a purpose in starting to Tweat, there is no point in starting an account to rabbit on about useless information. If it is going to benefit your consumer, it has to be useful!
Good luck Tweating...
Posted by Orla Thornton
Thornton MPR - Marketing & Public Relations
Marketing & Public Relations in Mullingar, the Midlands, Ireland and across the World!
www.thorntonmpr.ie Labels: Business2Business, Customer Relationships and social networking, Marketing and PR Company based in Mullingar, Markting and PR Advice for Your Business, New Trends